Taking care of business with the government can be a miserable experience. Public servants are too often underpaid, surly, and incompetent.

This need not be the case, as evidenced by the massive tax assessment appeal process presently underway in the Superdome. Frilot, L.L.C., the law firm that was contracted by the City Council to handle the appeals is getting rave reviews for being well prepared and customer-friendly. Residents are getting a fair shake and being treated with respect in the process. A letter to the Council from one such resident is below.

One can only imagine how much better off the region would be had Frilot or a local firm like it been hired to administer the Road Home program.  Or to run the City.

—– Original Message —–
To: Arnie Fielkow
Sent: Tue Sep 18 13:39:11 2007
Subject: Tax Appeals

Hello Arnie,

We wanted to give you some feedback on the tax appeal process.

XXXXXX and I went for our appointment today for seven appeals at 11:30 AM and for the record we wanted you to know that the firm handling the appeals was well prepared.

When we drove into the parking lot the attendant had our name on the list and when we entered the dome another sign in desk had our name listed. Then we went to another sign in desk and they had our appointment listed and we were given the number of the hearing officer. We only had a three minute wait to see the hearing officer.

Everyone that we came in contact with was very helpful and extremely nice to us and we were treated with respect.

Thanks to you and the rest of the City Council for the manner that this very sensitive issue is being handled.

As you know the results will not be known by the taxpayer until the end of October but no matter what the outcome will be we wanted to share with you our feelings and to thank you and the Council for a job well done.

You may share this e-mail with whomever you would like.